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How do I create an account on Caesarium?
How do I create an account on Caesarium?
Simply click “Sign Up” and follow the instructions. You’ll need to verify your email and complete identity verification via Sumsub.
Why do I need to verify my identity?
We use verification to comply with global security standards and ensure your funds are protected.
How long does the verification process take?
In most cases, it takes just a few minutes. In rare cases, it can take up to 24 hours.
What documents do I need for KYC?
A government-issued ID (passport or driver’s license) and a selfie. Sumsub will guide you step by step.
Is my personal information safe?
Yes. All data is encrypted and securely stored in accordance with international privacy standards.
Can I change my email or phone number later?
Yes, through your profile settings after logging in.
What should I do if I can't access my account?
Use the "Forgot Password" option or contact us at info@caesarium.eu
Wallet & Asset Storage
Where are my crypto assets stored?
Your assets are held in secure multi-layered cold and hot wallets, managed by trusted custodians.
Can I withdraw my crypto anytime?
Yes, unless otherwise stated. Some withdrawals may require additional confirmation.
Are my funds safe on Caesarium?
Security is our priority. We use encryption, cold storage, and multi-signature protocols.
How do I deposit crypto into my wallet?
After login, go to your wallet, select the asset, and use the deposit address shown.
Is there a wallet maintenance fee?
No ongoing fee. Some network fees may apply when sending or receiving assets.
Can I store stablecoins on Caesarium?
Yes, popular stablecoins are supported. Check your wallet for the full list.
What happens if I send funds to the wrong address?
Blockchain transactions are irreversible. Always double-check before confirming a transfer.
Platform & Features
What makes Caesarium different from other crypto platforms?
We offer a secure, streamlined interface for buying, selling, swapping, and storing crypto—all in one place.
Can I track my portfolio performance?
Yes, once logged in, your dashboard shows real-time asset balances and portfolio performance.
Is there a referral program?
We're working on it. Stay tuned—registered users will be the first to know.
What languages does the platform support?
Currently, the interface is in English. More languages are on the way.
Will you list more crypto assets?
Yes. We’re constantly expanding our supported assets. Follow updates in your dashboard.
Buying, Selling & Swapping
How do I buy crypto on Caesarium?
Once verified, go to the “Buy” section, choose a crypto asset, and follow the instructions.
What payment methods are supported?
We support various local and international options. Full list is available after registration.
Can I sell my crypto for fiat?
Yes, supported assets can be sold directly. Check your panel for options.
Is there a minimum or maximum amount per transaction?
Limits may apply depending on your verification level. You’ll see exact details in your dashboard.
How does the swap feature work?
You can instantly exchange one crypto asset for another within your account. No need for third-party wallets.
What crypto assets can I buy or sell?
Available assets vary — log in to see the full list in your account panel.
Are there fees?
Yes, but they’re transparent and shown before confirmation. For full breakdown, check inside your dashboard.
Fees, Limits & Security
Where can I see the current fees?
Fees vary depending on the service. You’ll see them before confirming any transaction.
Are there hidden charges?
No. We believe in transparency. All fees are displayed upfront.
What are the withdrawal limits?
Limits depend on your verification level. Log in to view yours.
How do you protect user funds?
We use advanced security protocols, cold storage, and third-party audits to keep your assets safe.
Can I increase my transaction limits?
Yes, by completing higher-tier verification levels in your account.
What if I notice suspicious activity?
Contact us immediately at info@caesarium.eu. We'll help secure your account.
Troubleshooting & Support
I didn’t receive the verification email. What should I do?
Check your spam or junk folder. Still no luck? Contact support at info@caesarium.eu.
My transaction is stuck—what now?
Some delays may occur due to network congestion. If it’s been over an hour, reach out via email.
Why is my balance not updating?
It may take a few minutes for transactions to be reflected. Refresh your dashboard or contact support.
I made a mistake during a swap—can I reverse it?
Unfortunately, swaps are final. Always double-check before confirming.
How do I contact support directly?
Email us at info@caesarium.eu or use the contact form on the site.
Can I delete my account?
Yes, send a request to support. Keep in mind that some data may be retained for compliance.
Where can I report a bug?
We appreciate all feedback. Please send bug reports with as much detail as possible to info@caesarium.eu
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